Sincerva Shipping & Delivery Policy

Most of the ordered items will be delivered within 1-2 weeks. Please don't worry that your order is shipped from global regions such as Asia, Europe, etc. Because we ship directly with partners in these regions.

Order Processing

• All orders require 1-3 business days for processing and quality inspection before shipment

• Orders placed after 12pm EST will begin processing the following business day

• We do not process or ship orders on weekends or holidays

Important Shipping Notes

• Tracking information will be emailed upon shipment

• Please allow 24-48 hours for tracking to activate in carrier systems

• We cannot modify shipping addresses after order submission

International Considerations

• Customs fees, import duties, or taxes are the customer's responsibility

• We cannot predict or reimburse these third-party charges

• For customs inquiries, please contact your local customs office

Package Protection

While we carefully inspect every order before shipment, we recommend:

• Immediately inspecting packages upon delivery

• Reporting any shipping damage to the carrier within 48 hours

• Contacting us at support@sincerva.com for assistance with claims

Quality Assurance

Every Sincerva product undergoes:

1. Pre-shipment quality inspection

2. Protective packaging review

3. Final verification against your order details

For any shipping inquiries, our customer care team is available Monday-Friday, at support@sincerva.com.